Privacy Policy

Last updated: 10 September 2026

At Edeal Homes we are committed to protecting the privacy and personal data of our users, clients, guests, property owners and anyone who contacts us.

This Privacy Policy explains how we collect, use and protect personal data obtained through https://edealhomes.com, our forms, contact channels, booking platforms and other means related to the provision of our services.

Personal data is processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR), Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), and any other applicable legislation.

1. Data Controller

Trading name: Edeal Homes
Data Controller: Alba Romá Domínguez
Tax ID (NIF): 53214912L
Address: Calle Emilio Oliver 5, Dénia, Alicante, Spain
Telephone: +34 667 048 134
Email: contact@edealhomes.com
Website: https://edealhomes.com

2. What personal data may we process?

Depending on your relationship with Edeal Homes and the services you use, we may process the following categories of personal data:

Identification and contact details such as name, surname, telephone number, email address, postal address and identity document details where necessary.
Booking, accommodation and stay information, including dates, number of guests and requests made.
Guest information required by legislation applicable to accommodation services.
Property information provided by owners requesting valuations, information or property management services.
Billing, transaction and payment information where required for the provision of a service.
Information voluntarily provided through forms, email, telephone, messaging services or social networks.
Technical browsing data such as IP address, device and browser information and data obtained through cookies or similar technologies where applicable.

3. How do we obtain your data?

Personal data may be provided directly by you when you contact us, submit an enquiry, request a property valuation, make a booking, contract a service, subscribe to commercial communications or interact with our social media profiles.

We may also receive certain information through booking platforms, technology providers, property owners or other intermediaries when this is necessary to manage a booking or provide a requested service.

4. Purposes and legal bases for processing

Enquiries and requests for information

We process your personal data in order to respond to enquiries, information requests, quotations and contact requests. The legal basis is taking steps at your request prior to entering into a contract and, where appropriate, our legitimate interest in properly handling communications received.

Booking management and provision of services

We process the information necessary to manage bookings, stays, contracts, check-in and check-out, guest assistance, incidents and other services required to fulfil the services contracted.

The legal basis is the performance of a contract or taking pre-contractual steps at the request of the data subject.

Services for property owners

When a property owner requests information, a property valuation or marketing and management services, we process the information necessary to deal with the request and, where applicable, manage the contractual relationship.

The legal basis is taking pre-contractual steps and, once a contractual relationship exists, performance of the contract.

Legal obligations relating to accommodation

Where applicable, we may collect and communicate to the competent authorities information required under legislation concerning documentary registration and reporting obligations for accommodation services, including Spanish Royal Decree 933/2021.

The legal basis is compliance with a legal obligation.

Billing, accounting and tax obligations

We process the information necessary to issue invoices, maintain accounting records and comply with tax, administrative and other legal obligations.

The legal basis is compliance with legal obligations and, where appropriate, performance of a contractual relationship.

Marketing communications

We may send information about our services, news or offers where you have given your consent or where a previous contractual relationship permits such communications under applicable law.

You may withdraw your consent or object to such communications at any time.

Analytics, cookies and website improvement

Where you have given your consent, we may use measurement and analytics tools to understand how our website is used and to improve its operation and our services.

Strictly necessary technical cookies may be used without consent where permitted by law. Further information is available in our Cookie Policy.

Security and fraud prevention

We may process certain technical data in order to protect our systems, prevent fraudulent or unlawful activity and ensure the security of our website and services.

The legal basis is our legitimate interest in protecting our systems, users and services.

5. Who may receive your personal data?

We do not sell personal data or disclose it to third parties for their own commercial purposes.

Where necessary, personal data may be accessed by:

Technology, hosting, email, maintenance, booking management, payment, analytics, security and other service providers required for our business operations.
Property owners or accommodation managers where disclosure is necessary to manage a booking or stay.
Tax, accounting and legal advisers and other professionals subject to confidentiality obligations.
Public authorities, law enforcement agencies, courts or other bodies where disclosure is required by law.

Where these providers act as data processors, they are subject to the corresponding contractual data protection obligations.

6. International data transfers

Certain technology providers may process information in countries located outside the European Economic Area.

Where an international transfer takes place, the safeguards required by the GDPR will be applied, including European Commission adequacy decisions, the EU-US Data Privacy Framework where applicable, Standard Contractual Clauses or other legally recognised safeguards.

7. How long do we retain your data?

Personal data will be retained only for as long as necessary to fulfil the purpose for which it was collected and subsequently for the periods required to deal with any legal liabilities.

Enquiries will be retained for as long as necessary to deal with them and while liabilities may arise from the relationship.
Contractual, tax and billing information will be retained for the periods required by applicable law.
Data used for marketing communications will be retained until consent is withdrawn or the data subject objects to the processing.
Where documentary registration requirements for accommodation activities apply, the relevant information will be retained for the legally required period, currently three years from completion of the service.
Cookie retention periods are detailed in the Cookie Policy.

8. Your rights

Where applicable, you may exercise the following rights:

Right of access.
Right to rectification.
Right to erasure.
Right to restriction of processing.
Right to object.
Right to data portability.
Right to withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise these rights, please contact contact@edealhomes.com, stating which right you wish to exercise and providing sufficient information to verify your identity where necessary.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) if you believe that the processing of your personal data does not comply with applicable legislation.

9. Children

The services offered through this website are not specifically directed at children.

Where it is necessary to process a child's information in connection with an accommodation stay or applicable legal reporting obligations, such information must be provided by a parent, guardian or responsible adult where appropriate.

10. Automated decisions and valuations

Edeal Homes does not make decisions based solely on automated processing that produce legal effects or similarly significantly affect users.

Where a tool provides an automated estimate or property valuation for guidance purposes, such valuation will not in itself constitute a final contractual decision.

11. Data security

Edeal Homes implements appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access, disclosure or unlawful processing, taking into account the nature of the information and the risks associated with its processing.

12. Cookies

This website uses cookies and similar technologies. Cookies that are not strictly necessary will only be used where there is a valid legal basis and, where required, after obtaining the user's consent.

Detailed information about the cookies used, their purposes, providers and retention periods can be found in our Cookie Policy.

13. Changes to this Privacy Policy

Edeal Homes may update this Privacy Policy where necessary to reflect changes in legislation, technology or the services we provide.

The current version will always be the version published on this website, together with the date of its latest update.