EDEALHOMES informs the Users of the Page, that their personal data can only be obtained for their treatment when they are adequate, relevant and not excessive in relation to the scope and the determined, explicit and legitimate purposes for which they have been obtained . EDEALHOMES expresses its commitment to comply with the legislation in force at all times regarding data protection.
EDEALHOMES adopts the necessary technical and organizational measures to guarantee the security of the personal data contained therein and to prevent its alteration, loss, treatment or unauthorized access, taking into account the state of the technology, the nature of the data and the risks to which they are exposed. You can also verify the presence of the SSL certificate by checking the properties of the Page in your browser, for which you should consult its characteristics in the Legal Notice section.
The User is solely responsible for the veracity and legality of the personal data provided.
WHO IS RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA?
Corporate name: ALBA ROMÁ DOMÍNGUEZ
Address: Calle Emilio Oliver 5, Dénia, Alicante
Contact email: contact2edealhomes.com
The user may contact the Data Protection Department to answer their questions related to the processing of their personal data through the email address [email protected].
WHAT PERSONAL DATA DO WE COLLECT THROUGH THE PAGE?
The data provided by users are collected through their visit to the Page or derived from their interaction with us through the following options:
In other cases, personal data is provided directly by the user through the data collection forms for the purposes indicated in each of these forms and obtaining the consent of users when subscribing to our Newsletter or newsletter. news, when you contact us through the enabled channels, respond to surveys, subscribe to our social network profiles or interact with us through these profiles through comments, opinions or sharing the content published in each profile.
FOR WHAT PURPOSE DO WE PROCESS THE PERSONAL DATA OF THE USER?
EDEALHOMES collects and processes the personal data of the Users of the aforementioned digital platforms, with the following purposes:
Administration and management of the users of the Page.
Manage the queries that are received through the Page by users, or by calling our contact phone number, available on the phones reported on the Page.
Manage the Private Customer Area that the Customer Service and After Sales Department makes available to customers through which they can access all the documents related to their sale, communicate their demands, inquiries and needs about the promotion and incidents. This service also has, among others, the After Sales function, where access to the incident registration service is given and where they can continue their process.
Address the requested information requests through the means made available to users.
For proper attention to your requests EDEALHOMES can perform automatic valuations, obtaining profiles and segmentation work, based on the information available to you in order to customize the treatment according to its characteristics and / or needs.
Interaction with customers through EDEALHOMES APPS and interaction in the pages of our profiles in the social networks identified on the Page.
Processing of claims, complaints and suggestions.
Perform previously requested advertising and commercial information shipments about the company, its activities, products, services, offers, special promotions in its real estate activity sector, subscription to newsletter, as well as documentation of diverse nature and by different means of commercial information.
Cookies: keep the user login registered, provide statistics associated with the use of the Site, location of our offices and anti-spam systems (captcha).
Satisfaction surveys on your experience in the process of buying your home and the services received for proper management of quality processes and improvement of them. For proper attention EDEALHOMES may perform statistics and profiles in order to know consumer preferences and improve our services and products
Use for statistical purposes in order to analyze the behavior and trends of the Users and analyze how to improve the services we provide to the Users.
Detect and investigate fraud, as well as other illegal activities and potential breaches of our Privacy Policies, Legal Notice and / or Conditions of Use.
In case of not providing the necessary data for these purposes, the requested services cannot be provided. The User may at any time oppose the processing of their personal data.
WHAT IS THE LEGITIMATION FOR THE TREATMENT OF THE PERSONAL DATA OF THE USER?
The legal basis for data processing corresponds to:
The consent given by the User when filling in the data and marking the corresponding reading and acceptance boxes, as well as the completion of the different forms and applications.
Compliance with regulatory obligations applicable to each case, among other Capital Companies Law, approved by Royal Legislative Decree 1/2010, of July 2, consumer regulations, Information Services Society Law and applicable regulations in the matter of personal data protection reported here.
The maintenance of the relationships established between users, customers and suppliers of EDEALHOMES.
The defense of EDEALHOMES against possible legal actions.
The fields of the forms marked in red and / or with an asterisk (*) included in the Page are considered mandatory fields in order to meet your request or the assessment of the information you wish to provide us. Likewise, if you do not accept the installation of cookies, you will not be able to activate the analytical services of the Page or display the location map of our Offices, Delegations, etc.
HOW LONG DOES EDEALHOMES KEEP USER’S PERSONAL DATA?
In general, the data will be kept for the time necessary for the purpose they were collected and, as long as, the User does not exercise their rights of deletion and / or cancellation. Additionally, the data will be kept by virtue of compliance with legal deadlines according to the regulations in force in each case.
TO WHICH RECIPIENTS WILL THE USER’S PERSONAL DATA BE COMMUNICATED?
EDEALHOMES, may make data communications to:
To Public Administration Bodies with competence in matters of communications and information services and Bodies with competence in matters of consumption to meet the possible claims of Users.
To entities of your Group located in countries whose level of protection is not adequate, in order to meet your requests for information on real estate developments, managed by these companies at the local level, whose composition at any time you can consult in the section of the Page https://www.EDEALHOMES.COM/ES/NOSOTROS, which market and provide services in various sectors of activity, in order to send you by any means, including electronic media, commercial information and any other action. The consent for said communications will have been previously obtained, in the different forms, questionnaires of the Page and in those documents in which the relations between the users, customers and suppliers with which EDEALHOMES has any link, through the corresponding boxes have been regulated of marking and the different forms of request for explicit consent.
EDEALHOMES informs that some of these entities are located outside the European Union, which implies a possible international transfer of data, in order to be able to direct the requested communication to any of the Group’s companies.
Responsible for web analytics services: The Site has enabled Google Analytics services provided by the US entity Google LLC. The interaction with the users by the use of said tool implies the international transfer of data, of an analytical and technical type in relation to the Page. The transfer is made under the EU-US Privacy Shield agreement. – Information available at: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI
Headlines of social networks: EDEALHOMES uses social networks Twitter, Facebook, Google+, Instagram and YouTube to share our content: Interaction with users through the use of such profiles or tools implies the international transfer of data, analytical and technical. in relation to the Page and the profiles of social networks, being in the servers of the companies of the social networks where the data that the users provide through said profiles are treated.
WHAT RIGHTS DOES THE USER HAVE WHEN HE PROVIDES US WITH HIS PERSONAL DATA?
The interested party may exercise their rights of access, rectification, deletion, portability and limitation or opposition, before EDEALHOMES by sending an email to the following address: [email protected], attaching in both cases a copy of the DNI or other identification document. Likewise, you may at any time withdraw the consent given by going to the address indicated above, as well as claiming before the Control Authority (Spanish Agency for Data Protection www.aepd.es).
Last update: September 2, 2019.